SHIPPING

Wandering Fields posts your items with Australia Post via registered mail. Please allow 1-3 days processing and handling, orders are posted Monday, Wednesday and Fridays (excluding public holidays) We offer a flat rate shipping within Australia of $9.95 or free standard shipping when order totals $150 or more. We will send you a tracking number post shipping for your reference. If you have not received your order within 10 days please contact Australia post with the tracking number provided.

Express post is a flat rate of $13.95 and is not included in Free shipping offer. Express post must be selected when placing your order as once your order is processed it cannot be added. We are unfortunately unable to guarantee next day delivery with express post as we are located in a rural area.

Wandering Fields can not be held accountable for your package in any way once it has left the store. Please contact Australia Post directly in relation to lost or damaged packages.

Please ensure your postal details are correct at time of purchase as we are unable to correct an address once it has left our store. If a error has been made please contact us immediately to correct address before the shipping process is completed.

We are unable issue refunds for packages lost or that have been addressed incorrectly.

Wandering Fields does offer an local pickup option, packages can be picked up from Dyology in Traralgon, – Shop 2/1 Post office place, Traralgon, Victoria. Please collect your package at your earliest convenience. It is the customers responsibility to pick up packages in a timely fashion and customers will not be contacted in relation to packages that have not been collected. 

 

 

 

 

RETURNS

Not a fan of your new purchase, no problem! We want your shopping experience with us to be a pleasant and stress free one so please contact us via email if a garment does not fit or feel right.

Online orders will be refunded once product is received and approved, a confirmation email will be sent regarding your refund. Refunds are processed weekly, so please allow unto 7 days for your refund to be processed.

Unfortunately we cannot exchange online orders, If you would like to exchange an item you purchased online please return the original item and place a new order. 

We can refund, or offer a credit note of any full priced product that is not what you thought it was or doesn’t fit within 10 days of receiving your item. Proof of purchase must be included with returned item (proof of purchase is the confirmation of order email). All tags must be intact and clothing in unworn, clean and new condition, and returned in the packaging your received it in. The refund will be issued upon inspection of garment and approval by Wandering Fields.

NO REFUNDS WILL BE ISSUED OUTSIDE OF THE 10 DAY PERIOD.

PLEASE CHOOSE SALE OR REDUCED ITEMS CAREFULLY AS THESE ITEMS ARE NOT ELIGIBLE FOR RETURNS, REFUNDS, CREDIT NOTE OR EXCHANGE.

All postage costs are the buyers responsibility and will not be included in the refund for returns.

 

MANUFACTURING FAULTS

Although we check each item very carefully before we post it off to you, if you do happen to receive an item with a manufacturing fault, please contact us immediately so we can arrange an exchange, or refund for you. Please check over your purchase once it is received and notify us of any defect, normal wear and tear is not a manufacturing defect.

 

CONTACT US: by simply filling out the form located in the the ‘Contact’ section in the menu bar. The address for returns is on the back of your shipping package, we will contact you as soon as we have received your return. Please include your proof of purchase (order confirmation email) and retain you tracking number in case your package gets lost on its way to us.